FAQs

FAQs

A. Orders placed before 2. 00 pm are shipped on the same working day. Please use the tracking number provided to you with your order and track your shipment at the dedicated logistic company’s website. Please note order handling times are slightly delayed due to the current Covid-19 circumstances.

A. The size guides for individual products will be available within that products’ page. Please check under the ‘select your size’ tab on the product page.

A. Yes. For sponsorship options and discount terms please email us with full details at support@xxuma.com

A. Our reputation for quality products and customer service is very important to us, so please be rest assured that we’ll do everything we can to resolve this issue quickly. Please reach out to our Customer Service team by visiting the Contact Us page for further assistance or by emailing us at support@xxuma.com

A. Please be advised that the amount of time specified for the delivery of your order begins the working day after it was dispatched from our warehouse. If your order is still within the specified timeframe as mentioned on the Delivery & Returns section of our site, we advise that you wait until the final working day in order to receive your order. If, however, your order has still not arrived after the estimated timeframe, we recommend that you reach out to us via the Contact Us page or by emailing us at support@xxuma.com and we will investigate the whereabouts of your order. 

A. All tracking information will be provided to you in a confirmation e-mail when your order has been dispatched. If you are not able to see any tracking reference, please reach out to us via the Contact Us or by emailing us at support@xxuma.com and provide the details for your order. We will respond to you as quickly as possible once we have looked into the status of your order.

A. You can pay for your order by credit or debit card. We accept Visa, MasterCard, American Express, Apple pay and Google Pay. For large quantity orders please contact us at support@xxuma.com so that we can put you in touch with the right team member. They can assist in B2B enquires from as little as 10 pairs!

A. Great News!  Once you’ve spotted something you love simply select it, choose your size, colour or quantity and click ‘Add to cart’. Step 2. Next, click ‘Your cart’ and you can enter your discount code above in the little box titled ‘Promotional code’. Make sure you enter all your promotional codes here, exactly as they appear. Step 3. Click ‘Apply’, a message will appear just under the promotional code box to let you know if the code has been successfully applied. Step 4. To finish it off head to ‘Checkout’ and add your payment details by following the instructions. It should be nice and easy but if you get stuck don’t struggle. Just reach out to the Customer Service team via our Contact Us page.

A. To make a return, put all the items you wish to send back in their original packaging. You can request a refund or an exchange. Secure the parcel well, and then attach address labels. Printable and digital options can be obtained by contacting us at support@xxuma.com and requesting for a returns label. Remember, if you’re a UK customer, postage is pre-paid so it won’t cost you a penny. If you live outside the UK, you’ll need to pay for shipping (although we’ll reimburse you in the event of a faulty item). As parcels can get lost in the post and the return will remain your responsibility until we receive it, please ensure you ask for proof of postage and if you live outside the UK, we recommend choosing a tracked service. Please visit our Returns Policy for more details.

A. We endeavor to photograph our products to a high standard so you know what you’re buying. Occasionally due to lighting and computer screen resolutions your product may be a different shade. If you are not satisfied with the variation we will be happy for you to return the item to us for a full refund.